Client snapshot

• One of the leading prepaid and alternative payment solutions providers in the UK
• Formed in 2006

Background

Tuxedo was looking to build and expand on its technology platform, pushing the boundaries of functionality for its customers. To do this, it needed to find a flexible partner that could provide a secure hosting solution as well as engage directly on the full development lifecycle. Its existing hosting company couldn’t bridge the gap between Tuxedo’s development needs and provide the full combination of web and telephony solutions in one place.

Solution

Lanware worked closely with Tuxedo and within Mastercard’s security guidelines to ensure the successful delivery of its new telephone-based PIN management service.

Lanware set up the integration between this service and an Interactive Voice Response (IVR) system, allowing customers to receive a PIN number over the phone after providing card details and responding to security checks. With validation running at all times to the backend systems, an automated PIN number is issued to the customer, without human intervention.