Making the complex simple with innovative solutions
- An independent investment firm managing international value equity funds
- Offices in London and Chicago
- Established in 2000
Lanware took SAM from a traditional desktop support environment and delivered a complete virtual office solution using the latest Citrix desktop technology.
With a solid virtual office and high availability implementation, SAM now supports a remote office in its entirety. No matter where in the world, everyone has direct access to the same secure environment.
It has been a significant change for SAM and has involved a shift in attitudes. The business is afforded a level of flexibility and work life balance it has never had before.
What we do
Lanware worked closely with Tuxedo and within Mastercard’s security guidelines to ensure the successful delivery of its new telephone-based PIN management service.
Lanware set up the integration between this service and an Interactive Voice Response (IVR) system, allowing customers to receive a PIN number over the phone after providing card details and responding to security checks. With validation running at all times to the backend systems, an automated PIN number is issued to the customer, without human intervention.