Making the complex simple with innovative solutions

Client snapshot

  • An independent investment firm managing international value equity funds
  • Offices in London and Chicago
  • Established in 2000

Background

Lanware took SAM from a traditional desktop support environment and delivered a complete virtual office solution using the latest Citrix desktop technology.

With a solid virtual office and high availability implementation, SAM now supports a remote office in its entirety. No matter where in the world, everyone has direct access to the same secure environment.

It has been a significant change for SAM and has involved a shift in attitudes. The business is afforded a level of flexibility and work life balance it has never had before.

What we did

Lanware worked closely with Tuxedo and within Mastercard’s security guidelines to ensure the successful delivery of its new telephone-based PIN management service.

Lanware set up the integration between this service and an Interactive Voice Response (IVR) system, allowing customers to receive a PIN number over the phone after providing card details and responding to security checks. With validation running at all times to the backend systems, an automated PIN number is issued to the customer, without human intervention.

Lanware think at a different level, where nothing is too complex. Their vision of building a future proof solution was key. We leverage off their creativity to make the complex simple.

Richard Cawdron

Chief Operating Officer, Sanderson Asset Management

We have always seen the value in outsourcing and looked to Lanware as the experts. We have confidence with the breadth of experience Lanware brings, rather than relying on an internal IT department.

Paul Carter

Chief Operating Officer, Sanderson Asset Management

Highlights

  • A complete virtual desktop solution with advanced Citrix technology
  • 75% reduction in managing internal workload of IT infrastructure)
  • Business continuity assured with disaster recovery in place

Our services

Our 4 pillars for a complete choice of outsourced IT services - all tailored to the needs of the financial services sector.

Finance Forward 365

Microsoft modern workplace & cloud technology for digital transformation.

Compliant Teams

Increased productivity & collaboration with call recording whilst reducing costs.

Cyber Security

Keep your data secured against rapidly changing threats within Financial Services.

Personal Service

A responsive, high-touch service desk tailored to the needs of financial services.

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