- An independent investment firm managing international value equity funds
- Offices in London and Chicago
- Established in 2000
Lanware took SAM from a traditional desktop support environment and delivered a complete virtual office solution using the latest Citrix desktop technology.
With a solid virtual office and high availability implementation, SAM now supports a remote office in its entirety. No matter where in the world, everyone has direct access to the same secure environment.
It has been a significant change for SAM and has involved a shift in attitudes. The business is afforded a level of flexibility and work life balance it has never had before.
What we did
Lanware worked closely with Tuxedo and within Mastercard’s security guidelines to ensure the successful delivery of its new telephone-based PIN management service.
Lanware set up the integration between this service and an Interactive Voice Response (IVR) system, allowing customers to receive a PIN number over the phone after providing card details and responding to security checks. With validation running at all times to the backend systems, an automated PIN number is issued to the customer, without human intervention.
Lanware think at a different level, where nothing is too complex. Their vision of building a future proof solution was key. We leverage off their creativity to make the complex simple.
We have always seen the value in outsourcing and looked to Lanware as the experts. We have confidence with the breadth of experience Lanware brings, rather than relying on an internal IT department.