Client snapshot

• NGUKPS Trustee Executive Limited (TEL) is a city-based firm
• Specialises in strategic guidance and support to National Grid pension schemes
• Started in 2015 to facilitate the delivery of their Trustee client’s long term investment strategy and governance objectives

Background

TEL had initially relied on National Grid’s standard workplace IT, accessed via a remote connection. But the firm needed highly secure and supported technology, including access to Bloomberg terminals, that would fit its workload and meet strict compliance requirements as regulations continuously changed.

Solution

Lanware’s total technology service provides NGUKPS Trustee Executive Limited with workplace technology and a managed cloudbased solution for all its data, applications and devices, delivered as a service to its rapidly expanding user base.

This includes all Microsoft Surface Pro notebooks, email, file, support for key financial applications, Cisco unified telephony, AV equipment and Cyber security
controls. All IT suppliers are managed directly by Lanware so that any issues or problems are fed directly through the Lanware Service Desk.

The Lanware Service Desk provides users with a single point of contact that resolves
technical issues fast and gives users the help they need to use their IT effectively. All new starters are taken through an induction with the Service Desk to ensure they get up and running quickly.