An industry focused IT partner to match future growth

Client snapshot

  • NGUKPS Trustee Executive Limited (TEL) is a city-based firm
  • Specialises in strategic guidance and support to National Grid pension schemes
  • Started in 2015 to facilitate the delivery of their Trustee client’s long term investment strategy and governance objectives

Background

TEL had initially relied on National Grid’s standard workplace IT, accessed via a remote connection. But the firm needed highly secure and supported technology, including access to Bloomberg terminals, that would fit its workload and meet strict compliance requirements as regulations continuously changed.

Solution

Lanware’s total technology service provides NGUKPS Trustee Executive Limited with workplace technology and a managed cloudbased solution for all its data, applications and devices, delivered as a service to its rapidly expanding user base.

This includes all Microsoft Surface Pro notebooks, email, file, support for key financial applications, Cisco unified telephony, AV equipment and Cyber security
controls. All IT suppliers are managed directly by Lanware so that any issues or problems are fed directly through the Lanware Service Desk.

The Lanware Service Desk provides users with a single point of contact that resolves
technical issues fast and gives users the help they need to use their IT effectively. All new starters are taken through an induction with the Service Desk to ensure they get up and running quickly.

We feel very secure. I think we are one of the most secure clients there is! We know that when we switch on our technology it will work and be secure. Our independent cyber security review provided the auditable evidence to reassure our trustees that our security controls and Lanware outsourcing arrangements are fail-safe.

Head of Business Operations, NGUKPS Trustee Executive Limited

Highlights

  • Secure and managed technology solutions from IT partner with experience of FCA-regulated clients
  • Fast and practical support to technical issues via the Lanware Service Desk
  • Staff can work from anywhere on their pre-configured and secure Microsoft Surface Pros

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Our services

Our 4 pillars for a complete choice of managed IT services - all tailored to the needs of financial services firms in London and the UK.

Finance Forward 365 - Microsoft 365 cloud services supported by experts

Finance Forward 365

Microsoft modern workplace & cloud technology for digital transformation.
Compliant Teams -  Microsoft Teams phone system with call recording and archiving

Compliant Teams

Increased productivity & collaboration with call recording whilst reducing costs.
Cyber security solutions for financial services

Cyber Security

Keep your data secured against rapidly changing threats within Financial Services.

Responsive IT managed services for financial services

Personal Service

A responsive, high-touch service desk tailored to the needs of financial services.

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