Customer focused Service Desk
Business users in financial services need the highest level of white glove support to perform their roles and operate their business. From traders, and fund managers through to risk, compliance and to senior executives, the fast pace, information-intensive and demanding nature of these organisations means they need the best level of support experience for their users.
The service includes:
The Service Desk operates from Lanware’s Head Office in the City of London which keeps engineers within easy reach of client offices
Business users can raise their requests via phone, email and web around the clock
Dedicated onsite support at client offices is available either on a permanent or rotation basis
The Service Desk operates to the highest industry standard services levels for response and resolution along with customer satisfaction KPIs
Customer stakeholders have live insight in all tickets, service level performance, trends, quality and other metrics
Every customer has a dedicated Service Delivery manager who act as a service champion, point of escalation and drives continual service improvement
Our location helps retain talent from across the financial services community
Benefits to Financial Services
All our engineers support similar organisations with similar technology needs, regulatory requirements and processes. We are a team focused on your industry, and the technology that supports it. It’s easy to see why other Financial Institutions choose our helpdesk outsourcing.
Our Service Desk is staffed with customer-focused engineers who understand your business, bring strong technical insight, and follow ITIL best practice to deliver service desk excellence across everything inducing response, resolution, and quality.
Single Point of Contact
Lanware’s Service Desk gives every user the help they need to use modern workplace technology effectively or to resolve unexpected issues. From just a small number of users to thousands, we provide a single point of contact for fast, proactive response.
Access to Expertise
Our Service Desk provides direct access to Lanware’s extensive expertise as and when it’s required, without the cost and complexity of maintaining an in-house service desk team.
Lanware provides a first-class service which has served CG Asset Management very well over the last four years. I am very confident that we could not have chosen a better IT partner.
Let us provide your team with the white glove service experience they require, without compromising on compliance and industry standards. Get in touch to achieve the next level of service desk quality and speed of response for better workplace productivity.