Service Desk

Your point of contact for personal service desk support

From 100 users to 1000, keeping people productive means supporting them as they use technology. Lanware’s Service Desk gives every user the help they need to use IT effectively or resolve unexpected issues.

We provide a single point of contact for fast, proactive response. Our Service Desk is staffed with customer-focused engineers who understand your business, bring strong technical insight, and follow ITIL best practice to deliver service desk excellence. Service desk outsourcing is a way to access Lanware’s extensive expertise as and when it’s required - without the cost and complexity of maintaining in-house service desk services. So your users can report issues and get them resolved in record time.

All from a team that understands your business, your industry, and the technology that supports it. See why other Financial Institutions choose our helpdesk outsourcing

"They really know how to get under the skin of a technical problem and resolve it quickly. They are customer focused, quick to react and offer solutions rather than problems"

David Monty, Chief Technology Officer
Tuxedo Money Solutions

Answers every user can understand

While Lanware understands technology on every level, that doesn’t matter to your users. All they care about is getting the practical help they need, whenever they need it.

Lanware’s Service Desk is about useful answers, not unnecessary technical insights. So your users get:

  • Instant advice and support from a knowledgeable service team
  • Practical, easy to understand information that helps resolve issues - fast
  • Hands-on service to correct faults or incorrect configurations

All from a single point of contact that’s always available.

Making administration more affordable

As well as ongoing support, our Service Desk as a service can handle your routine operational tasks.

By outsourcing your day-to-day admin and support, your organisation can:

  • Eliminate the need for expensive in-house expertise that’s only used when a technical issue comes up
  • Focus on core business, not repetitive IT administration and service desk solutions
  • Pass the responsibility for day-to-day admin and support to a dedicated, specialist team
  • Operate before the business day

So you can reduce the cost of providing support and service, without compromising on compliance and standards.

We provide a complete choice of outsourced IT services - all tailored to the needs of the financial services sector.
Total Technology Outsourcing

Your Total Technology, our responsibility.
Change the way your company engages with technology with Total Technology Outsourcing from Lanware.

Go
Information Security & Compliance

Security made simple.
Let a specialist team handle security and compliance with outsourced IT from Lanware.

Go
The Lanware Cloud

All your IT, all handled by Lanware. The Lanware Cloud turns your desktop, infrastructure and applications into a single service available from anywhere.

Go
Service Desk

Practical support from a specialist team. The Lanware Service Desk gives your users a single point of contact that resolves technical issues fast.

Go
Backup

Backups built for financial services. Lanware keeps your data safe with an enterprise- grade, FCA-compliant backup infrastructure.

Storage

Scalable storage. Flexible access to enterprise-grade storage without the cost of owning and maintaining your own storage arrays.

vCloud

Develop in the cloud without the commitment or compromising compliance.
The Lanware Community vCloud makes it easy to unlock new flexibility and productivity.

Go
Office & Infrastructure Applications

Put applications in the cloud with confidence.
Lanware can manage your Office & Infrastructure Applications, saving you time and money while maximising performance and availability.

Infrastructure-as-a-Service

Compliant infrastructure with added flexibility.
With Infrastructure-as-a-Service, you can remove the overhead and complexity of internally owned and managed server platforms.

Disaster Recovery

Focus on your work, whatever happens.
With Disaster Recovery from Lanware, you can maintain business continuity, recovering in known timeframes in the event of a major disaster.

Network

Get more from your network.
Lanware manages and monitors activity 24/7
- so you don’t have to.

vDesktop

Virtual Desktop
Everything you need wherever you need it.

Unified Communications

Consolidate your communications.
Lanware’s Unified Communications makes your telephone service as flexible and reliable as your data network.

Go
Consultancy

Advice and consultancy from a trusted partner.
Consultancy from Lanware helps you lower your exposure to risk, maintain your compliance, and maximise your innovation.

Go
Total Technology Outsourcing

Your Total Technology, our responsibility.
Change the way your company engages with technology with Total Technology Outsourcing from Lanware.

Go
Information Security & Compliance

Security made simple.
Let a specialist team handle security and compliance with outsourced IT from Lanware.

Go
The Lanware Cloud

All your IT, all handled by Lanware. The Lanware Cloud turns your desktop, infrastructure and applications into a single service available from anywhere.

Go
Service Desk

Practical support from a specialist team. The Lanware Service Desk gives your users a single point of contact that resolves technical issues fast.

Go
Backup

Backups built for financial services. Lanware keeps your data safe with an enterprise- grade, FCA-compliant backup infrastructure.

Storage

Scalable storage. Flexible access to enterprise-grade storage without the cost of owning and maintaining your own storage arrays.

vCloud

Develop in the cloud without the commitment or compromising compliance.
The Lanware Community vCloud makes it easy to unlock new flexibility and productivity.

Go
Office & Infrastructure Applications

Put applications in the cloud with confidence.
Lanware can manage your Office & Infrastructure Applications, saving you time and money while maximising performance and availability.

Infrastructure-as-a-Service

Compliant infrastructure with added flexibility.
With Infrastructure-as-a-Service, you can remove the overhead and complexity of internally owned and managed server platforms.

Unified Communications

Consolidate your communications.
Lanware’s Unified Communications makes your telephone service as flexible and reliable as your data network.

Go
Disaster Recovery

Focus on your work, whatever happens.
With Disaster Recovery from Lanware, you can maintain business continuity, recovering in known timeframes in the event of a major disaster.

Network

Get more from your network.
Lanware manages and monitors activity 24/7
- so you don’t have to.

vDesktop

Virtual Desktop
Everything you need wherever you need it.

Consultancy

Advice and consultancy from a trusted partner.
Consultancy from Lanware helps you lower your exposure to risk, maintain your compliance, and maximise your innovation.

Go
Total Technology Outsourcing

Your Total Technology, our responsibility.
Change the way your company engages with technology with Total Technology Outsourcing from Lanware.

Go
Information Security & Compliance

Security made simple.
Let a specialist team handle security and compliance with outsourced IT from Lanware.

Go
The Lanware Cloud

All your IT, all handled by Lanware. The Lanware Cloud turns your desktop, infrastructure and applications into a single service available from anywhere.

Go
Service Desk

Practical support from a specialist team. The Lanware Service Desk gives your users a single point of contact that resolves technical issues fast.

Go
Backup

Backups built for financial services. Lanware keeps your data safe with an enterprise- grade, FCA-compliant backup infrastructure.

Storage

Scalable storage. Flexible access to enterprise-grade storage without the cost of owning and maintaining your own storage arrays.

vCloud

Develop in the cloud without the commitment or compromising compliance.
The Lanware Community vCloud makes it easy to unlock new flexibility and productivity.

Go
Office & Infrastructure Applications

Put applications in the cloud with confidence.
Lanware can manage your Office & Infrastructure Applications, saving you time and money while maximising performance and availability.

Infrastructure-as-a-Service

Compliant infrastructure with added flexibility.
With Infrastructure-as-a-Service, you can remove the overhead and complexity of internally owned and managed server platforms.

Disaster Recovery

Focus on your work, whatever happens.
With Disaster Recovery from Lanware, you can maintain business continuity, recovering in known timeframes in the event of a major disaster.

Network

Get more from your network.
Lanware manages and monitors activity 24/7
- so you don’t have to.

vDesktop

Virtual Desktop
Everything you need wherever you need it.

Unified Communications

Consolidate your communications.
Lanware’s Unified Communications makes your telephone service as flexible and reliable as your data network.

Go
Consultancy

Advice and consultancy from a trusted partner.
Consultancy from Lanware helps you lower your exposure to risk, maintain your compliance, and maximise your innovation.

Go